The sole purpose for the Carrier Response website is to provide an online system for carriers and brokers to respond to performance reports made about their company.
Set the Record Straight
There are always at least two sides to any story. If a performance report was made about your company, the issues at hand were specified in the report. You have the opportunity to respond to reported issues by providing your side of the story.
Simply enter the 10-digit response code (as provided on the report you received) in the upper-right corner of this page, and the performance report will be displayed for your online response.
The response page provides the ability for you to share your detailed justification of events surrounding the performance report about your company.
Your online response cannot be edited or deleted by the company that submitted the report, thereby ensuring the information you provide is represented accurately and maintained for the record.
Please keep in mind that you only have one opportunity to respond, and it must be done within the 72-hour time period beginning when the report was submitted. If you were unable to respond within that time, you cannot respond. The report is finalized after 72 hours of its submission and cannot be changed.
In the event that reported issues get resolved because of your online response, the company that issued the report can view your response and act accordingly, possibly by modifying the report before its release or by deleting the report.
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